Ecclesfield Group Practice
96a Mill Road, Ecclesfield, Sheffield, South Yorkshire, S35 9XQ
686
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Ecclesfield Group Practice
2024-03-15
Person
5
5
0
15th March 2024
Got through straight away at 8.30am and was only 8th in the queue
Suggested improvements
N/A
Ecclesfield Group Practice
2024-03-14
Person
4
5
0
14th March 2024
Very hard to get a appointment at short notice.unless you go for when they open which is not always possible if working.
On line hard to get a appointment unless it's a few weeks wait
Suggested improvements
Put appointments on the app each morning for 8am.
19th March 2024
Response from Ecclesfield Group Practice
We have listened to our patient’s feedback, and we have increased the number of appointments available to book online each day. Appointments are available from 8.30am every morning and in advance up to 4 weeks. Demand on our services is extremely high. Sheffield also offer additional appointments at evening and weekends at the HUBS across the city. Michelle Payling, Practice Manager
Ecclesfield Group Practice
2024-03-14
Person
2
5
0
14th March 2024
Nope not easy to get an appointment, you are in a long phone queue only to be told phone back tomorrow when you eventually get through, if receptionist know you need an appointment then they should allocate you to an appointment queue rather that saying phone back tomorrow and wast your time again.
Suggested improvements
Above
19th March 2024
Response from Ecclesfield Group Practice
Thank you we value and encourage patient feedback. Our reception staff work extremely hard to answer the high call volume that comes through the surgery. They care navigate to the most appropriate clinician within the primary care team. This can include GPs, Nurse practitioners, pharmacists, and other care providers. We have listened to our patient’s feedback and understand it can be frustrating when waiting in a queue on the telephone, we no offer a telephone call back system, we are hoping this will make the process of contacting the surgery easier.
Ecclesfield Group Practice
2024-03-14
Person
4
5
0
14th March 2024
I called the surgery at 8.30am prompt. I was initially caller number 9 in the queue which subsequently increased to caller number 13 which didn’t make any sense to me. It took me about 25 minutes to get through to speak to the receptionist who was very polite. I got an appointment to see a nurse rather than a GP. The nurse was lovely and I felt confident in her ability.
My scores reflect the time it takes to get through to the surgery to get an appointment.
Suggested improvements
Quicker call pick up, possibly more staff in the morning to answer calls?
19th March 2024
Response from Ecclesfield Group Practice
Our GPs, Nurses, Admin and Reception team thank you for taking the time to send this review. We are all working extremely hard to deliver the best quality patient care in the community we can, with the current resources available to us.
Ecclesfield Group Practice
2024-03-13
Person
5
5
0
13th March 2024
At 8.30, I was number 30 in the queue. I opted for a call back which led to the telephone appointment I needed. The doctor was very helpful, offering advice and helping me reach a decision about the medication choices available. I am always impressed by the courtesy of the staff and the high level of service they provide. Great work everyone.
Suggested improvements
Today could not really have been better.
Resources
Short link to review Ecclesfield Group Practice: http://iwgc.net/ejfmr